Refund Policy

30-Day Return Policy


At NewBuy Store, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return or refund.

Eligibility for Returns

 

To be eligible for a return, the item must:

 


  • Be unused
  • Be in its original condition
  • Be returned in the original packaging

A proof of purchase may be required.

 

How to Start a Return

 

To initiate a return, please contact us first at:

 

📧 apyfb27proton.me@proton.me

Do not send any items back without contacting us first.

Returns are reviewed and approved case by case.

Once your return is approved, we will provide:


  • The return address
  • Detailed return instructions
  • A return shipping label, if applicable

Non-Returnable Items

 

 

We do not accept returns for:

 


  • Items on sale
  • Gift cards
  • Products damaged due to misuse

Refunds

 

 

Once we receive and inspect your return, we will notify you of the approval status.

 


If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks or credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at the email above.